QUEXPRESS: QUEUING SYSTEM FOR BUSINESS ONE-STOP-SHOP TRANSACTION IN THE MUNICIPALITY OF LINGAYEN

Abstract

The municipality of Lingayen Pangasinan has a problem with long wait times and disorganized lines when customers request documents from the local government unit (LGU). This causes inconvenience and delays for both the staff and the public. The solution to this issue is a queue management system that eliminates the need for physical lines. Customers receive a queue number and wait their turn comfortably until they are called to their designated window. The researchers developed a system that intends to provide better services to customers, provide meaningful, consistent, and timely data and information, and promote efficiency by converting traditional processes to an online web-based system. Generally, this study intends to developed a queuing system for the Municipality of Lingayen Business One-Stop-Shop to make it more efficient and lessen the problems encountered by the users in terms of traditional generating of queuing numbers and window-to-window transactions. The research used the Extreme Programming (XP) model to determine the process of the proposed system. The respondents of the study were the LGU assessor's employees and the customers of the LGU transactions services. In gathering data, the researchers conducted an interview and survey on the LGU office's help and solve the problems encountered. It is shown that the overall interpretation of the system is Highly Acceptable to the respondents of the proposed system. Therefore, it is reasonable to implement the QuExpress: Queuing system for the Business One-Stop-Shop in the Municipality of Lingayen.